In-Stock Items
We sell only first quality merchandise. If you are not happy with
your items for any reason, please return the items -at your expense-
within 14 days of receiving the merchandise. If you return
merchandise that was shipped on your behalf with free shipping,
you will be credited the purchase price less the shipping and
handling cost that we incurred on the original shipment.Please call us for a return authorization. No returns will be
accepted without prior authorization. All items returned must be
in original unused condition with original packaging, and in the case of
Silver Flatware they must also be in the original sealed unopened
plastic packaging in order to receive credit.
Out
Of Stock Items
All items currently out of stock that are being specially ordered
for you may not be returned. Special orders are
non-returnable and may not be cancelled.
If we agree,
under special circumstances, to take back your items, there will be a 20% restocking fee on
merchandise returned/exchanged for any reason other than product
defect or damage.
Deposit Policy
At the time of ordering a 20% deposit will be taken.
Shipping
All
in stock merchandise ships within 2 working days.
All merchandise ordered from the manufacturers may take 2-12 weeks
to be received. Special Import, Custom Order and Discontinued Items may take
3-12 months for delivery.
Refused merchandise
Any Refused merchandise will be charged a 20% restocking fee
unless authorized by ChinaRoyale.com..
Matching
When placing orders
with the intent of matching items, which are in your possession,
please make sure that you are ordering the right items. You can
call us or send a note in your order with the measurements of your
item. There often are variations in colors, sizes and
weights of pieces in various patterns that you are not aware of.
The dye lots can change slightly over the years, which cause these
variations of sets currently made by the manufacturers.
If you place an order with us for place settings or other pieces
and they don't match your set's pieces, this will not be
considered a mistake on our part and no returns will be accepted.
Claims & Breakage
Please inspect merchandise as soon as you receive it. In case
you receive items damaged in transit please do not return them to
us so as not to invalidate the insurance. You must call us within
7 days of receipt at 800-666-9885 or fax to 201-568-1046 with your
order number and details of the damage. We cannot be responsible
for damages beyond this point.
Please keep all the original packaging for UPS or other carrier
inspection. We will then file a claim for you and process a
replacement.
Damage claims
must be reported to us within 7 days of shipment date
Non Delivery claims must be filed within 6 months.
Returned Checks will be charged a $25.00 fee.
Privacy
All personal customer information is secure and held confidential
at all times and will not be offered for sale, disclosure and/or
rental to, and tampering by any known third party.
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