ChinaRoyale.com Terms & Conditions
We sell only first quality merchandise. If you are not happy with your items for any reason, please return the items -at your expense- within 14 days of receiving the merchandise. If you return merchandise that was shipped on your behalf with free shipping, you will be credited the purchase price less the shipping and handling cost that we incurred on the original shipment.
Please call us for a return authorization. No returns will be accepted without prior authorization. All items returned must be in original unused condition with original packaging, and in the case of Silver Flatware they must also be in the original sealed unopened plastic packaging in order to receive credit.
Out Of Stock Items
All items currently out of stock that are being specially ordered for you may not be returned. Special orders are non-returnable and may not be cancelled. If we agree, under special circumstances, to take back your items, there will be a 20% restocking fee on merchandise returned/exchanged for any reason other than product defect or damage.
At the time of ordering a 20% deposit will be taken.
All in stock merchandise ships within 2 working days.
All merchandise ordered from the manufacturers may take 2-12 weeks to be received. Special Import, Custom Order and Discontinued Items may take 3-12 months for delivery.
Any Refused merchandise will be charged a 20% restocking fee unless authorized by ChinaRoyale.com.
When placing orders with the intent of matching items, which are in your possession, please make sure that you are ordering the right items. You can call us or send a note in your order with the measurements of your item. There often are variations in colors, sizes and weights of pieces in various patterns that you are not aware of. The dye lots can change slightly over the years, which cause these variations of sets currently made by the manufacturers.
If you place an order with us for place settings or other pieces and they don't match your set's pieces, this will not be considered a mistake on our part and no returns will be accepted.
Claims & Breakage
Please inspect merchandise as soon as you receive it. In case you receive items damaged in transit please do not return them to us so as not to invalidate the insurance. You must call us within 7 days of receipt at 800-666-9885 or fax to 201-568-1046 with your order number and details of the damage. We cannot be responsible for damages beyond this point.
Please keep all the original packaging for UPS or other carrier inspection. We will then file a claim for you and process a replacement.
Damage claims must be reported to us within 7 days of shipment date.
Non Delivery claims must be filed within 6 months.
Returned Checks will be charged a $25.00 fee.
This privacy notice discloses the privacy practices for ChinaRoyale.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this at checkout by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
393 Grand Ave. Englewood NJ 07631.